Food & Beverage Hospitality Consulting

Menu Engineering Customer Loyalty Program Offer its guest an opportunity to experience the most famous and iconic street food of Berlin; Currywurst...

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ABOUT CIR|VIS

Food & Beverage Hospitality Consulting

1

Corporate SM Presentation

CHRIS GLAESSEL

KENDRICK DELANEY

Managing Director - Infatuated with Aggressive Hospitality and every minute detail that has the potential to surprise and satisfy guests.

Guest Experience Designer married with hospitality gives world of experiences that are more to customers than tangible; period!

Global ExpertiseUAE - Ops Manager F&B India - Ops Manager F&B China - Executive Asst. Manager Japan - Training Oman - Ops Manager F&B Germany - Director F&B Singapore - COO / Director Switzerland - Trainee

Creativity birth to a worth far anything

Global ExpertiseUSA - International Educator Bahamas - Chef Singapore - Asst. Dean Culinary, F&B

SHALINI SUNDER

GLENN ONG Director - Hopeful that the Singapore Service Industry capitalises on its potential to become a Global Brand and not shy to share the good news.

Guest Experience Designer - Hospitality touch-points can be orchestrated and executed so successfully that your guests will forever want to return. Global ExpertiseSingapore - Assistant Manager New Zealand - Trainer Rooms Division Malaysia - Front Office Asst. Manager Thailand - Asst. Spa Manager Australia - Management Trainee

Global ExpertiseSingapore

ABOUT CIR|VIS CIR|VIS is the premiere provider of professional services for the tourism and travel industry, and the partner of choice for hospitality companies committed to Service Excellence, fulfilled Employee Careers and cultivating Brand Value.

We create and orchestrate Magical Experiences that help companies to define their Brand, Operations and ultimately improve their earnings with hands-on Culinary and Hospitality expertise.

our five pillar approach to

BUSINESS CONSULTING PEOPLE

PROCESS

PROFIT

PRODUCT

PROFILE

$ Corporate Identity Package

Recruitment

Technology Implementation

Financial Projections

Concept Development

Profiling

SOPs & Policies Operations Manuals

Grooming

Selection

Vendor and Product Cost Comparisons

Coaching/OJT

Menu Engineering

Key Financial Reports

Interim Management

Employee Habits Cost Savings Procurement Mystery Audits

Payment Gateways Implementation Franchise Modeling

Service Excellence Service Targets Space Planning Culinary Advisory Food Tastings

Our clients understand that beginning any of the project above with the Guest’s Experience in mind, helps them to deliver Positive Memories that will set your brand apart and grow your business. Embarking on a new restaurant concept or writing job descriptions for your Front-Office staff, will be more successful when the primary objective is to satisfy both the external (customers) and internal (staff) guests.

Brand Design Brand Advisory Site & Space Selection Event Management Marketing and Advertisements Loyalty Programs CRM Implementation

are you considering a

BIG PROJECT? High

Avoid common improvement project ‘pitfalls’ with CIR | VIS™ consulting assistance.

We do what needs to be done when it needs to be done and we do them well.

IDEAS & ASPIRATIONS EXECUTION

REALITY CHECK

REVISION

CLIENT EXPERIENCE

INITIAL PLANNING

COMPLETION WITH CIR | VIS™

REATTEMPT

COMPLETION WITHOUT EXPERT ASSISTANCE

Low PROJECT TIMELINE

snapshot of

OUR CLIENTS

NTUC D’RESORT http://www.dresort.com.sg/

NTUC upgraded it’s waterpark chalets to Singapore’s first nature-inspired resort with an integrated waterpark experience. Locals and international guest have get away from the hustle and bustle of the city with this exciting property. After working with CIR|VIS NTUC D’Resort upgraded it’s Housekeeping and Operations teams for greater productivity and standardization.

Project: Hotel Operations, Downtown East Singapore

Guest Experience Designed Solutions Operations Teams Review Housekeeping Workflow Transformation Standards Policies and Procedures Room Credit Management System Operations Manuals Interim Management Quality Control Systems

KIT LAB & STUDIO

http://www.kitlabandstudio.com/

Kit Lab and Studio began with the hopes of becoming a cooking school dedicated to providing teens and young adults culinary skills and tips. After working with CIR|VIS Kit Lab & Studio crystallised its vision and mission to bringing experiments back to the kitchen. “Offering fun and educational cooking experiences where it's okay to fail at first!”

Project: A budding Culinary Venue, Bedok Singapore

Guest Experience Designed Solutions Concept Positioning Advisory Re-Visioning Workshop Standards Policies and Procedures Product & Services Development Brand & Marketing Design Advisory Culinary Showcase & Demos Website Revision and Launch

MQUEST Technologies http://www.mquestsys.com/ MQuest is an early pioneer in RFID technologies, having implemented many access control systems through the years for various customers. MQuest has its root in automation technologies for many SMEs and MNCs since the early days when the region was a manufacturing hub and have gained traction with its Access Control Systems. After working with CIR|VIS on MQuest is now coupling its unique door access control systems with Property Management Software focused on the Hospitality and Accommodations Sector.

Project: Hospitality Tech, Bukit Merah, Singapore

Guest Experience Designed Solutions Property Management System Advisory Target Market Mapping Product Pricing Model System Benchmarking Innovative Features R&D Industry Advisory

BLACK BAMBOO RESORT Black Bamboo Resort (Pulau Paserang) is planned as the first and only luxury five-star resort off the East coast of Lombok, amidst the crystal clear water off the Indonesian archipelago. CIR|VIS has recommended to position the resort as a private island destination that offers complete barefoot luxury along with arrange of exciting amenities and activities

Project: A Five-Star Luxury Resort, Pulau Paserang Indonesia

Guest Experience Designed Solutions Concept and Positioning Advisory Investor Concept Video Advisory Hospitality Standards Design Villas (280) & House Keeping Services Specialty Restaurants & Room Services Lobby & Guest Relations Services Lifestyle & Activities Services

!

STRAITS SUPPER CLUB

Straits Supper Club is planned as an interdependent restaurant, bar & events venue that will enable the Meeting-of-Minds, Culinary Prodigy and Blending of Art & Culture in Berlin, Germany. Straits Supper Club fosters interactive communication and memorable experiences through synergy of art, technology, culture and dining in harmonic spaces. CIR|VIS has played the key advisory role in the concept development, marketing, sales and operational strategy development as well as cuisine design.

Project: Straits Supper Club, Berlin Germany Guest Experience Designed Solutions Concept & Positioning Advisory Concept Prospectus & Position Paper Development Hospitality Standards Design Operations Framework & Strategies Marketing and Sales Strategies Food & Beverage Advisory Kitchen Design & Cuisine Development

SSC

MR. 
 BERLIN Offer its guest an opportunity to experience the most famous and iconic street food of Berlin; Currywurst. Every Currywurst stand in Germany has its own take on the snack, but Mr. Berlin’s version is the stuff German dreams are made of, following a traditional German recipe that has been handed down over decades. CIR|VIS join to provide some of the basics of QSR to prepare the operations.

Project: Quick Service German Currywurst, Asia Square Singapore

Guest Experience Designed Solutions Electronic Upgraded Menu Boards Standardised and Tested Recipes Service Sequence SOPS Pop-Up Banner Promotional Food Tasting and Photoshoot Staffing Menu Engineering Customer Loyalty Program

GIVING REWARDS OPPORTUNITIES & WISDOM SEMINARS by CITRUS MEDIA Citrus Lifestyle’s G.R.O.W (Giving Rewards, Opportunities & Wisdom) Seminar sets out to help SMEs keep up to date with the latest developments and trends and how to succeed in the local F&B Industry by providing valuable insights and initiatives that food service companies can benefit from via its quarterly seminars.

Project: Event Coordination & Strategy Guest Experience Designed Solutions Investor Concept Prospectus Advisory Investor Concept Video Advisory Hospitality Standards Design Villas (280) & House Keeping Services Specialty Restaurants & Room Services Lobby & Guest Relations Services Lifestyle & Activities Services

THE CUBE The Cube, located in the centre of Dubai Sports City is planned as an iconic structure that challenges the laws of gravity. While the exterior is spectacular, the facilities in the core of the building define entirely new opportunities in modern health management and well-being.

Project: A Five-Star Luxury Resort, Pulau Paserang Indonesia

Guest Experience Designed Solutions Investor Concept Prospectus Advisory Investor Concept Video Advisory Hospitality Standards Design Villas (280) & House Keeping Services Specialty Restaurants & Room Services Lobby & Guest Relations Services Lifestyle & Activities Services

a few of

OUR FANS

bitesized

SERVICES FOR SMEs

Talent Management

Service Excellence

Technology Implementation

Menu Engineering

“If YOU change the


CONTACT US 87 E Coast Rd Singapore, 428789 P: +65 6635-6877

way you

look at things, the things you look at CHANGE.“ - Wayne Dyer

cirvis.com.sg [email protected]