INTRODUCTION AND UNIT OVERVIEW

Master Trainer Program, Office for Domestic Preparedness Instructor Course, or equivalent). Experience teaching emergency management material to adult...

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

February 2010

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Course Background Information Purpose

This course introduces Multiagency Coordination (MAC) Systems as described in the National Incident Management System (NIMS), and shows how these systems can be used to improve incident response.

Course Objective

At the end of this course, participants should be able to improve the overall coordination with, and support for, incident management by developing and operating within Multiagency Coordination Systems.

Training Content

The training is comprised of the following units:      

IS-701.A Instructor Qualifications

Course Overview Understanding Multiagency Coordination Preparing for Multiagency Coordination Implementing Multiagency Coordination Tabletop Exercise Course Summary

It is recommended that this training be taught by instructors with the following minimum qualifications: 

  

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Unit 1: Unit 2: Unit 3: Unit 4: Unit 5: Unit 6:

Successful completion of ICS-100 (Introduction to Incident Command), the most current version of EMI’s IS-700 (NIMS: An Introduction), IS-701.A (NIMS Multiagency Coordination Systems), and IS-800 (NRF: An Introduction). Formal instructor training (NWCG Facilitative Instructor, M-410, EMI Master Trainer Program, Office for Domestic Preparedness Instructor Course, or equivalent). Experience teaching emergency management material to adults. Emergency management experience in a multiagency environment.

IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

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Course Background Information Course Logistics Overview Course Materials

Course Equipment

Copyright

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Listed below are the materials that you will need in order to conduct this course: 

Instructor Guide and PowerPoint Files: Obtain one copy of the Instructor Guide and the PowerPoint files for each trainer.



Student Manual: Secure one copy of the Student Manual for each person attending the session.



Course Evaluation Forms: Make sure that you have one copy of the course evaluation form for each person attending the training. Course evaluations are typically provided by the organization sponsoring the course.

The following equipment is required for conducting this course: 

Computer and Projection Device: Make arrangements to have a computer with a PowerPoint slide projector. Be sure to try out the projector in advance of the training, in case you need help getting it to work properly. Make sure all equipment is functioning properly. Test the PowerPoint projector and the lights. If you do not have equipment for projection, plan to refer participants to their Student Manuals. The visuals are reproduced in the Student Manual, but the training is more effective with the projection of the visuals. Arrange for technical assistance to be available during training in the event of equipment malfunction.



Speakers or Output to a Sound System: The speakers built into a typical computer will not be loud enough for the audience to hear the audio elements within the digital video segments.

This course makes no use of copyrighted/proprietary material.

IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

February 2010

Unit 1: Introductions and Course Overview

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Unit 1

Introductions and Course Overview

Objectives At the end of this unit, the participants should be able to describe the purpose of the course.

Scope      

Unit Introduction Course Objectives Participant Introductions Expectations: Participant and Instructor Course Logistics Course Completion

Methodology The instructors will welcome the participants to the course and introduce themselves. They will also review the course objectives. Following instructor introductions, each participant will introduce himself or herself to the rest of the group. After introductions, the instructors will facilitate a discussion about what the group expects to gain from the course. The instructors will then provide guidelines for the behavior they expect from each participant. The instructors will also explain the course structure and logistics. Finally, they will describe what is required for successful course completion. The instructors will then transition to Unit 2, which provides an overview of multiagency coordination.

Time Plan A suggested time plan for this unit is shown below. More or less time may be required, based on the experience level of the group. Topic Unit Introduction and Course Structure Course Objectives Introductions and Expectations Course Logistics Course Completion Total Time

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

Time 5 minutes 1 minutes 20 minutes 2 minutes 2 minutes 30 minutes

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Unit 1

Introductions and Course Overview

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

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Unit 1

Introductions and Course Overview

Topic

Unit Introduction

PowerPoint Visual 1.1

Instructor Notes

Welcome the participants to the course. This course introduces Multiagency Coordination (MAC) Systems as described in the National Incident Management System (NIMS), and shows how these systems can be used to improve incident response. After taking this course, participants should be able to improve the overall coordination with, and support for, incident management by developing and operating within Multiagency Coordination Systems. While this course discusses the Incident Command System (ICS), it is not a substitute for ICS 400, Advanced ICS Command and General Staff—Complex Incidents. Introduce yourself by providing:  

Your name and organization. A brief statement of your experience with emergency or incident response.

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

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Unit 1

Introductions and Course Overview

Topic

Course Structure

PowerPoint Visual 1.2

Instructor Notes

This course is divided into six units and a final exam. The units include:      

Unit 1: Unit 2: Unit 3: Unit 4: Unit 5: Unit 6:

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Course Overview Understanding Multiagency Coordination Preparing for Multiagency Coordination Implementing Multiagency Coordination Tabletop Exercise Course Summary

IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

February 2010

Unit 1

Introductions and Course Overview

Topic

Course Objectives

PowerPoint Visual 1.3

Instructor Notes

At the conclusion of this course, participants should be able to:     

Define multiagency coordination at the local, tribal, State, and Federal levels of government. Define key terms related to Multiagency Coordination (MAC) Systems. Identify typical priorities established between elements of the Multiagency Coordination System. Describe the process of acquiring and allocating resources required by incident management personnel related to the entire Multiagency Coordination System. Identify potential coordination and policy issues arising from an incident relative to the entire Multiagency Coordination System.

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Unit 1

Introductions and Course Overview

Topic

Participant Introductions

PowerPoint Visual 1.4

Instructor Notes

Ask the participants to introduce themselves by providing their:   

Name, job title, and department, agency or jurisdiction. Overall experience with emergency or incident response. Possible role in responding to incidents.

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Unit 1

Introductions and Course Overview

Topic

Expectations

PowerPoint Visual 1.5

Instructor Notes

Ask the participants the following question: What do you expect to gain from this course? Allow the group time to respond. Record their responses on chart paper. If possible, hang the list of responses in the training room. Revisit the list at the end of the course to ensure that participants have met their learning objectives.

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Unit 1

Introductions and Course Overview

Topic

Expectations

PowerPoint Visual 1.6

Instructor Notes

Explain that like the participants, you, as the instructor, also have expectations for the course. You expect that everyone will:     

Cooperate with the group. Be open minded to new ideas. Participate actively in all of the training activities and exercises. Return to class at the stated time. Apply the course material to effectively manage incidents that require multiagency coordination.

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

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Unit 1

Introductions and Course Overview

Topic

Course Logistics

PowerPoint Visual 1.7

Instructor Notes

Review the following information with the group:  

Course agenda Sign-in sheet

Review the following housekeeping issues:     

Breaks Message and telephone location Cell phone policy Facilities Other concerns

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Unit 1

Introductions and Course Overview

Topic

Course Completion

PowerPoint Visual 1.8

Instructor Notes

Tell participants that in order to successfully complete this course, they must:   

Participate in unit activities/exercises. Achieve 75% or higher on the final exam. Complete the end-of-course evaluation in accordance with your agency’s policies and practices.

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Unit 1

Introductions and Course Overview

Topic

Summary

PowerPoint Visual 1.9

Instructor Notes

Ask if anyone has any questions about anything covered in this unit. Refer the participants to the glossary located at the end of this unit. Encourage participants to refer to this glossary throughout the training session. The next lesson describes the primary functions of a Multiagency Coordination (MAC) System.

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Unit 1

Introductions and Course Overview

Instructor Note: To receive a certificate of completion, students must take the multiple-choice exam, submit an answer sheet (to EMI's Independent Study Office), and score 75% on the test. Two options exist for test submission: 1. Students submit their tests online, and receive a certificate in the mail.  Go to http://training.fema.gov/EMIWeb/IS/ and click on the link for IS-701.A.  Click on "Download Final Exam Questions" (found at the bottom of the page). You may want to print the test.  Click on "Take Final Exam" (found at the bottom of the page). 2. Instructions for group delivery: To ensure you receive the tests in time, request them at least 6 weeks prior to the start of the course. Tests can be provided upon request by calling (301) 447-1200. The completed tests can then be submitted as a group to: EMI Independent Study 16825 South Seton Ave. Emmitsburg, MD 21727

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IS-701.A NIMS Multiagency Coordination Systems Instructor Guide

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Unit 1

Introductions and Course Overview IS-701.A: NIMS Multiagency Coordination Systems Sample Agenda

Morning Session Unit 1: Course Overview (30 minutes) Unit 2: Understanding Multiagency Coordination (1 hour 15 minutes) Unit 3: Preparing for Multiagency Coordination (1 hour 30 minutes)

Afternoon Session Unit 4: Implementing Multiagency Coordination (1 hour 15 minutes) Unit 5: Tabletop Exercise (2 hours 30 minutes) Unit 6: Course Summary (1 hour)

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Unit 1

Introductions and Course Overview

Your Notes:

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Glossary

Accessible: Having the legally required features and/or qualities that ensure easy entrance, participation, and usability of places, programs, services, and activities by individuals with a wide variety of disabilities. Agency: A division of government with a specific function offering a particular kind of assistance. In the Incident Command System, agencies are defined either as jurisdictional (having statutory responsibility for incident management) or as assisting or cooperating (providing resources or other assistance). Governmental organizations are most often in charge of an incident, though in certain circumstances private-sector organizations may be included. Additionally, nongovernmental organizations may be included to provide support. Agency Administrator/Executive: The official responsible for administering policy for an agency or jurisdiction. An Agency Administrator/Executive (or other public official with jurisdictional responsibility for the incident) usually makes the decision to establish an Area Command. Agency Dispatch: The agency or jurisdictional facility from which resources are sent to incidents. Agency Representative: A person assigned by a primary, assisting, or cooperating Federal, State, tribal, or local government agency, or nongovernmental or private organization, that has been delegated authority to make decisions affecting that agency's or organization's participation in incident management activities following appropriate consultation with the leadership of that agency. All-Hazards: Describing an incident, natural or manmade, that warrants action to protect life, property, environment, and public health or safety, and to minimize disruptions of government, social, or economic activities. Allocated Resource: Resource dispatched to an incident. Area Command: An organization established to oversee the management of multiple incidents that are each being handled by a separate Incident Command System organization or to oversee the management of a very large or evolving incident that has multiple Incident Management Teams engaged. An Agency Administrator/Executive or other public official with jurisdictional responsibility for the incident usually makes the decision to establish an Area Command. An Area Command is activated only if necessary, depending on the complexity of the incident and incident management span-of-control considerations. Assessment: The process of acquiring, collecting, processing, examining, analyzing, evaluating, monitoring, and interpreting the data, information, evidence, objects, measurements, images, sound, etc., whether tangible or intangible, to provide a basis for decisionmaking. Assigned Resource: Resource checked in and assigned work tasks on an incident. Assignment: Task given to a personnel resource to perform within a given operational period that is based on operational objectives defined in the Incident Action Plan. Assistant: Title for subordinates of principal Command Staff positions. The title indicates a level of technical capability, qualifications, and responsibility subordinate to the primary positions. Assistants may also be assigned to Unit Leaders.

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Glossary Available Resource: Resource assigned to an incident, checked in, and available for a mission assignment, normally located in a Staging Area. Badging: The assignment of physical incident-specific credentials to establish legitimacy and limit access to various incident sites. Branch: The organizational level having functional or geographical responsibility for major aspects of incident operations. A Branch is organizationally situated between the Section Chief and the Division or Group in the Operations Section, and between the Section and Units in the Logistics Section. Branches are identified by the use of Roman numerals or by functional area. Check-In: The process through which resources first report to an incident. All responders, regardless of agency affiliation, must report in to receive an assignment in accordance with the procedures established by the Incident Commander. Chief: The Incident Command System title for individuals responsible for management of functional Sections: Operations, Planning, Logistics, Finance/Administration, and Intelligence/Investigations (if established as a separate Section). Command: The act of directing, ordering, or controlling by virtue of explicit statutory, regulatory, or delegated authority. Command Staff: The staff who report directly to the Incident Commander, including the Public Information Officer, Safety Officer, Liaison Officer, and other positions as required. They may have an assistant or assistants, as needed. Common Operating Picture: An overview of an incident by all relevant parties that provides incident information enabling the Incident Commander/Unified Command and any supporting agencies and organizations to make effective, consistent, and timely decisions. Communications: The process of transmission of information through verbal, written, or symbolic means. Communications/Dispatch Center: Agency or interagency dispatch centers, 911 call centers, emergency control or command dispatch centers, or any naming convention given to the facility and staff that handles emergency calls from the public and communication with emergency management/response personnel. The center can serve as a primary coordination and support element of the Multiagency Coordination (MAC) System(s) for an incident until other elements of the MAC System are formally established. Complex: Two or more individual incidents located in the same general area and assigned to a single Incident Commander or to Unified Command. Cooperating Agency: An agency supplying assistance other than direct operational or support functions or resources to the incident management effort. Coordinate: To advance an analysis and exchange of information systematically among principals who have or may have a need to know certain information to carry out specific incident management responsibilities. Credentialing: The authentication and verification of the certification and identity of designated incident managers and emergency responders.

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Glossary Critical Infrastructure: Assets, systems, and networks, whether physical or virtual, so vital to the United States that the incapacitation or destruction of such assets, systems, or networks would have a debilitating impact on security, national economic security, national public health or safety, or any combination of those matters. Demobilization: The orderly, safe, and efficient return of an incident resource to its original location and status. Department Operations Center (DOC): An Emergency Operations Center (EOC) specific to a single department or agency. The focus of a DOC is on internal agency incident management and response. DOCs are often linked to and, in most cases, are physically represented in a combined agency EOC by authorized agent(s) for the department or agency. Deputy: A fully qualified individual who, in the absence of a superior, can be delegated the authority to manage a functional operation or to perform a specific task. In some cases a deputy can act as relief for a superior, and therefore must be fully qualified in the position. Deputies generally can be assigned to the Incident Commander, General Staff, and Branch Directors. Director: The Incident Command System title for individuals responsible for supervision of a Branch. Dispatch: The ordered movement of a resource or resources to an assigned operational mission, or an administrative move from one location to another. Division: The organizational level having responsibility for operations within a defined geographic area. Divisions are established when the number of resources exceeds the manageable span of control of the Section Chief. See Group. Emergency: Any incident, whether natural or manmade, that requires responsive action to protect life or property. Under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, an emergency means any occasion or instance for which, in the determination of the President, Federal assistance is needed to supplement State and local efforts and capabilities to save lives and to protect property and public health and safety, or to lessen or avert the threat of a catastrophe in any part of the United States. Emergency Management Assistance Compact (EMAC): A congressionally ratified organization that provides form and structure to interstate mutual aid. Through EMAC, a disaster-affected State can request and receive assistance from other member States quickly and efficiently, resolving two key issues up front: liability and reimbursement. Emergency Management/Response Personnel: Includes Federal, State, territorial, tribal, substate regional, and local governments, NGOs, private sector-organizations, critical infrastructure owners and operators, and all other organizations and individuals who assume an emergency management role. (Also known as emergency responder.) Emergency Operations Center (EOC): The physical location at which the coordination of information and resources to support incident management (on-scene operations) activities normally takes place. An EOC may be a temporary facility or may be located in a more central or permanently established facility, perhaps at a higher level of organization within a jurisdiction. EOCs may be organized by major functional disciplines (e.g., fire, law enforcement, medical services), by jurisdiction (e.g., Federal, State, regional, tribal, city, county), or by some combination thereof. February 2010

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Glossary Emergency Operations Plan: An ongoing plan for responding to a wide variety of potential hazards. Emergency Public Information: Information that is disseminated primarily in anticipation of or during an emergency. In addition to providing situational information to the public, it frequently provides directive actions required to be taken by the general public. Evacuation: The organized, phased, and supervised withdrawal, dispersal, or removal of civilians from dangerous or potentially dangerous areas, and their reception and care in safe areas. Federal: Of or pertaining to the Federal Government of the United States of America. Finance/Administration Section: The Incident Command System Section responsible for all administrative and financial considerations surrounding an incident. Function: The five major activities in the Incident Command System: Command, Operations, Planning, Logistics, and Finance/Administration. A sixth function, Intelligence/Investigations, may be established, if required, to meet incident management needs. The term function is also used when describing the activity involved (e.g., the planning function). General Staff: A group of incident management personnel organized according to function and reporting to the Incident Commander. The General Staff normally consists of the Operations Section Chief, Planning Section Chief, Logistics Section Chief, and Finance/Administration Section Chief. An Intelligence/Investigations Chief may be established, if required, to meet incident management needs. Group: An organizational subdivision established to divide the incident management structure into functional areas of operation. Groups are composed of resources assembled to perform a special function not necessarily within a single geographic division. See Division. Hazard: Something that is potentially dangerous or harmful, often the root cause of an unwanted outcome. Incident: An occurrence, natural or manmade, that requires a response to protect life or property. Incidents can, for example, include major disasters, emergencies, terrorist attacks, terrorist threats, civil unrest, wildland and urban fires, floods, hazardous materials spills, nuclear accidents, aircraft accidents, earthquakes, hurricanes, tornadoes, tropical storms, tsunamis, war-related disasters, public health and medical emergencies, and other occurrences requiring an emergency response. Incident Action Plan: An oral or written plan containing general objectives reflecting the overall strategy for managing an incident. It may include the identification of operational resources and assignments. It may also include attachments that provide direction and important information for management of the incident during one or more operational periods. Incident Command: The Incident Command System organizational element responsible for overall management of the incident and consisting of the Incident Commander (either single or unified command structure) and any assigned supporting staff. Incident Commander (IC): The individual responsible for all incident activities, including the development of strategies and tactics and the ordering and release of resources. The IC has

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Glossary overall authority and responsibility for conducting incident operations and is responsible for the management of all incident operations at the incident site. Incident Command System (ICS): A standardized on-scene emergency management construct specifically designed to provide an integrated organizational structure that reflects the complexity and demands of single or multiple incidents, without being hindered by jurisdictional boundaries. ICS is the combination of facilities, equipment, personnel, procedures, and communications operating within a common organizational structure, designed to aid in the management of resources during incidents. It is used for all kinds of emergencies and is applicable to small as well as large and complex incidents. ICS is used by various jurisdictions and functional agencies, both public and private, to organize field-level incident management operations. Incident Management: The broad spectrum of activities and organizations providing effective and efficient operations, coordination, and support applied at all levels of government, utilizing both governmental and nongovernmental resources to plan for, respond to, and recover from an incident, regardless of cause, size, or complexity. Incident Management Team (IMT): An Incident Commander and the appropriate Command and General Staff personnel assigned to an incident. The level of training and experience of the IMT members, coupled with the identified formal response requirements and responsibilities of the IMT, are factors in determining "type," or level, of IMT. Incident Objectives: Statements of guidance and direction needed to select appropriate strategy(s) and the tactical direction of resources. Incident objectives are based on realistic expectations of what can be accomplished when all allocated resources have been effectively deployed. Incident objectives must be achievable and measurable, yet flexible enough to allow strategic and tactical alternatives. Information Management: The collection, organization, and control over the structure, processing, and delivery of information from one or more sources and distribution to one or more audiences who have a stake in that information. Intelligence/Investigations: An organizational subset within ICS. Intelligence gathered within the Intelligence/Investigations function is information that either leads to the detection, prevention, apprehension, and prosecution of criminal activities—or the individual(s) involved— including terrorist incidents or information that leads to determination of the cause of a given incident (regardless of the source) such as public health events or fires with unknown origins. This is different from the normal operational and situational intelligence gathered and reported by the Planning Section. Interoperability: Ability of systems, personnel, and equipment to provide and receive functionality, data, information and/or services to and from other systems, personnel, and equipment, between both public and private agencies, departments, and other organizations, in a manner enabling them to operate effectively together. Allows emergency management/response personnel and their affiliated organizations to communicate within and across agencies and jurisdictions via voice, data, or video-on-demand, in real time, when needed, and when authorized. Job Aid: Checklist or other visual aid intended to ensure that specific steps of completing a task or assignment are accomplished.

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Glossary Joint Field Office (JFO): The primary Federal incident management field structure. The JFO is a temporary Federal facility that provides a central location for the coordination of Federal, State, tribal, and local governments and private-sector and nongovernmental organizations with primary responsibility for response and recovery. The JFO structure is organized, staffed, and managed in a manner consistent with National Incident Management System principles. Although the JFO uses an Incident Command System structure, the JFO does not manage onscene operations. Instead, the JFO focuses on providing support to on-scene efforts and conducting broader support operations that may extend beyond the incident site. Joint Information Center (JIC): A facility established to coordinate all incident-related public information activities. It is the central point of contact for all news media. Public information officials from all participating agencies should co-locate at the JIC. Joint Information System (JIS): A structure that integrates incident information and public affairs into a cohesive organization designed to provide consistent, coordinated, accurate, accessible, timely, and complete information during crisis or incident operations. The mission of the JIS is to provide a structure and system for developing and delivering coordinated interagency messages; developing, recommending, and executing public information plans and strategies on behalf of the Incident Commander (IC); advising the IC concerning public affairs issues that could affect a response effort; and controlling rumors and inaccurate information that could undermine public confidence in the emergency response effort. Jurisdiction: A range or sphere of authority. Public agencies have jurisdiction at an incident related to their legal responsibilities and authority. Jurisdictional authority at an incident can be political or geographical (e.g., Federal, State, tribal, local boundary lines) or functional (e.g., law enforcement, public health). Key Resource: Any publicly or privately controlled resource essential to the minimal operations of the economy and government. Liaison: A form of communication for establishing and maintaining mutual understanding and cooperation. Liaison Officer: A member of the Command Staff responsible for coordinating with representatives from cooperating and assisting agencies or organizations. Local Government: Public entities responsible for the security and welfare of a designated area as established by law. A county, municipality, city, town, township, local public authority, school district, special district, intrastate district, council of governments (regardless of whether the council of governments is incorporated as a nonprofit corporation under State law), regional or interstate government entity, or agency or instrumentality of a local government; an Indian tribe or authorized tribal entity, or in Alaska a Native Village or Alaska Regional Native Corporation; a rural community, unincorporated town or village, or other public entity. See Section 2 (10), Homeland Security Act of 2002, Pub. L. 107-296, 116 Stat. 2135 (2002). Logistics: The process and procedure for providing resources and other services to support incident management. Logistics Section: The Incident Command System Section responsible for providing facilities, services, and material support for the incident. Manager: Individual within an Incident Command System organizational unit who is assigned specific managerial responsibilities (e.g., Staging Area Manager or Camp Manager). Page 1-20

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Glossary Mitigation: Activities providing a critical foundation in the effort to reduce the loss of life and property from natural and/or manmade disasters by avoiding or lessening the impact of a disaster and providing value to the public by creating safer communities. Mitigation seeks to fix the cycle of disaster damage, reconstruction, and repeated damage. These activities or actions, in most cases, will have a long-term sustained effect. Mobilization: The process and procedures used by all organizations—Federal, State, tribal, and local—for activating, assembling, and transporting all resources that have been requested to respond to or support an incident. Multiagency Coordination (MAC) Group: A group of administrators or executives, or their appointed representatives, who are typically authorized to commit agency resources and funds. A MAC Group can provide coordinated decisionmaking and resource allocation among cooperating agencies, and may establish the priorities among incidents, harmonize agency policies, and provide strategic guidance and direction to support incident management activities. MAC Groups may also be known as multiagency committees, emergency management committees, or as otherwise defined by the Multiagency Coordination System. Multiagency Coordination (MAC) System: A system that provides the architecture to support coordination for incident prioritization, critical resource allocation, communications systems integration, and information coordination. MAC Systems assist agencies and organizations responding to an incident. The elements of a MAC System include facilities, equipment, personnel, procedures, and communications. Two of the most commonly used elements are Emergency Operations Centers and MAC Groups. Multijurisdictional Incident: An incident requiring action from multiple agencies that each have jurisdiction to manage certain aspects of an incident. In the Incident Command System, these incidents will be managed under a Unified Command. Mutual Aid Agreement or Assistance Agreement: Written or oral agreement between and among agencies/organizations and/or jurisdictions that provides a mechanism to quickly obtain emergency assistance in the form of personnel, equipment, materials, and other associated services. The primary objective is to facilitate rapid, short-term deployment of emergency support prior to, during, and/or after an incident. National: Of a nationwide character, including the Federal, State, tribal, and local aspects of governance and policy. National Incident Management System (NIMS): A set of principles that provides a systematic, proactive approach guiding government agencies at all levels, nongovernmental organizations, and the private sector to work seamlessly to prevent, protect against, respond to, recover from, and mitigate the effects of incidents, regardless of cause, size, location, or complexity, in order to reduce the loss of life or property and harm to the environment. National Response Framework: A guide to how the Nation conducts all-hazards response. Nongovernmental Organization (NGO): An entity with an association that is based on interests of its members, individuals, or institutions. It is not created by a government, but it may work cooperatively with government. Such organizations serve a public purpose, not a private benefit. Examples of NGOs include faith-based charity organizations and the American Red Cross. NGOs, including voluntary and faith-based groups, provide relief services to sustain life, reduce physical and emotional distress, and promote the recovery of disaster victims. Often February 2010

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Glossary these groups provide specialized services that help individuals with disabilities. NGOs and voluntary organizations play a major role in assisting emergency managers before, during, and after an emergency. Officer: The Incident Command System title for a person responsible for one of the Command Staff positions of Safety, Liaison, and Public Information. Operational Period: The time scheduled for executing a given set of operation actions, as specified in the Incident Action Plan. Operational periods can be of various lengths, although usually they last 12 to 24 hours. Operations Section: The Incident Command System (ICS) Section responsible for all tactical incident operations and implementation of the Incident Action Plan. In ICS, the Operations Section normally includes subordinate Branches, Divisions, and/or Groups. Organization: Any association or group of persons with like objectives. Examples include, but are not limited to, governmental departments and agencies, nongovernmental organizations, and the private sector. Planning Section: The Incident Command System Section responsible for the collection, evaluation, and dissemination of operational information related to the incident, and for the preparation and documentation of the Incident Action Plan. This Section also maintains information on the current and forecasted situation and on the status of resources assigned to the incident. Portability: An approach that facilitates the interaction of systems that are normally distinct. Portability of radio technologies, protocols, and frequencies among emergency management/response personnel will allow for the successful and efficient integration, transport, and deployment of communications systems when necessary. Portability includes the standardized assignment of radio channels across jurisdictions, which allows responders to participate in an incident outside their jurisdiction and still use familiar equipment. Preparedness: A continuous cycle of planning, organizing, training, equipping, exercising, evaluating, and taking corrective action in an effort to ensure effective coordination during incident response. Within the National Incident Management System, preparedness focuses on the following elements: planning; procedures and protocols; training and exercises; personnel qualification and certification; and equipment certification. Preparedness Organization: An organization that provides coordination for emergency management and incident response activities before a potential incident. These organizations range from groups of individuals to small committees to large standing organizations that represent a wide variety of committees, planning groups, and other organizations (e.g., Citizen Corps, Local Emergency Planning Committees, Critical Infrastructure Sector Coordinating Councils). Prevention: Actions to avoid an incident or to intervene to stop an incident from occurring. Prevention involves actions to protect lives and property. It involves applying intelligence and other information to a range of activities that may include such countermeasures as deterrence operations; heightened inspections; improved surveillance and security operations; investigations to determine the full nature and source of the threat; public health and agricultural surveillance and testing processes; immunizations, isolation, or quarantine; and, as appropriate,

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IS-701.A NIMS Multiagency Coordination Systems Glossary

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Glossary specific law enforcement operations aimed at deterring, preempting, interdicting, or disrupting illegal activity and apprehending potential perpetrators and bringing them to justice. Private Sector: Organizations and individuals that are not part of any governmental structure. The private sector includes for-profit and not-for-profit organizations, formal and informal structures, commerce, and industry. Protocol: A set of established guidelines for actions (which may be designated by individuals, teams, functions, or capabilities) under various specified conditions. Public Information: Processes, procedures, and systems for communicating timely, accurate, and accessible information on an incident's cause, size, and current situation; resources committed; and other matters of general interest to the public, responders, and additional stakeholders (both directly affected and indirectly affected). Public Information Officer: A member of the Command Staff responsible for interfacing with the public and media and/or with other agencies with incident-related information requirements. Recovery: The development, coordination, and execution of service- and site-restoration plans; the reconstitution of government operations and services; individual, private-sector, nongovernmental, and public assistance programs to provide housing and to promote restoration; long-term care and treatment of affected persons; additional measures for social, political, environmental, and economic restoration; evaluation of the incident to identify lessons learned; postincident reporting; and development of initiatives to mitigate the effects of future incidents. Reimbursement: A mechanism to recoup funds expended for incident-specific activities. Resource Management: A system for identifying available resources at all jurisdictional levels to enable timely, efficient, and unimpeded access to resources needed to prepare for, respond to, or recover from an incident. Resource management under the National Incident Management System includes mutual aid agreements and assistance agreements; the use of special Federal, State, tribal, and local teams; and resource mobilization protocols. Resource Tracking: A standardized, integrated process conducted prior to, during, and after an incident by all emergency management/response personnel and their associated organizations. Resources: Personnel and major items of equipment, supplies, and facilities available or potentially available for assignment to incident operations and for which status is maintained. Resources are described by kind and type and may be used in operational support or supervisory capacities at an incident or at an Emergency Operations Center. Response: Activities that address the short-term, direct effects of an incident. Response includes immediate actions to save lives, protect property, and meet basic human needs. Response also includes the execution of emergency operations plans and of mitigation activities designed to limit the loss of life, personal injury, property damage, and other unfavorable outcomes. As indicated by the situation, response activities include applying intelligence and other information to lessen the effects or consequences of an incident; increased security operations; continuing investigations into nature and source of the threat; ongoing public health and agricultural surveillance and testing processes; immunizations, isolation, or quarantine; and specific law enforcement operations aimed at preempting, interdicting, or disrupting illegal activity, and apprehending actual perpetrators and bringing them to justice. February 2010

IS-701.A NIMS Multiagency Coordination Systems Glossary

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Glossary Safety Officer: A member of the Command Staff responsible for monitoring incident operations and advising the Incident Commander on all matters relating to operational safety, including the health and safety of emergency responder personnel. Section: The Incident Command System organizational level having responsibility for a major functional area of incident management (e.g., Operations, Planning, Logistics, Finance/Administration, and Intelligence/Investigations (if established). The Section is organizationally situated between the Branch and the Incident Command. Situation Report: Confirmed or verified information regarding the specific details relating to an incident. Span of Control: The number of resources for which a supervisor is responsible, usually expressed as the ratio of supervisors to individuals. (Under the National Incident Management System, an appropriate span of control is between 1:3 and 1:7, with optimal being 1:5, or between 1:8 and 1:10 for many large-scale law enforcement operations.) Staging Area: Temporary location for available resources. A Staging Area can be any location in which personnel, supplies, and equipment can be temporarily housed or parked while awaiting operational assignment. Standard Operating Procedure: A complete reference document or an operations manual that provides the purpose, authorities, duration, and details for the preferred method of performing a single function or a number of interrelated functions in a uniform manner. State: When capitalized, refers to any State of the United States, the District of Columbia, the Commonwealth of Puerto Rico, the Virgin Islands, Guam, American Samoa, the Commonwealth of the Northern Mariana Islands, and any possession of the United States. See Section 2 (14), Homeland Security Act of 2002, Pub. L. 107-296, 116 Stat. 2135 (2002). Status Report: Information specifically related to the status of resources (e.g., the availability or assignment of resources). Strategy: The general plan or direction selected to accomplish incident objectives. Substate Region: A grouping of jurisdictions, counties, and/or localities within a State brought together for specified purposes (e.g., homeland security, education, public health), usually containing a governance structure. Supervisor: The Incident Command System title for an individual responsible for a Division or Group. System: Any combination of facilities, equipment, personnel, processes, procedures, and communications integrated for a specific purpose. Tactics: The deployment and directing of resources on an incident to accomplish the objectives designated by strategy. Task Force: Any combination of resources assembled to support a specific mission or operational need. All resource elements within a Task Force must have common communications and a designated leader.

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IS-701.A NIMS Multiagency Coordination Systems Glossary

February 2010

Glossary Technical Specialist: Person with special skills that can be used anywhere within the Incident Command System organization. No minimum qualifications are prescribed, as technical specialists normally perform the same duties during an incident that they perform in their everyday jobs, and they are typically certified in their fields or professions. Threat: Natural or manmade occurrence, individual, entity, or action that has or indicates the potential to harm life, information, operations, the environment, and/or property. Tools: Those instruments and capabilities that allow for the professional performance of tasks, such as information systems, agreements, doctrine, capabilities, and legislative authorities. Tribal: Referring to any Indian tribe, band, nation, or other organized group or community, including any Alaskan Native Village as defined in or established pursuant to the Alaskan Native Claims Settlement Act (85 Stat. 688) [43 U.S.C.A. and 1601 et seq.], that is recognized as eligible for the special programs and services provided by the United States to Indians because of their status as Indians. Unified Approach: The integration of resource management, communications and information management, and command and management in order to form an effective system. Unified Area Command: Version of command established when incidents under an Area Command are multijurisdictional. See Area Command. Unified Command: An Incident Command System application used when more than one agency has incident jurisdiction or when incidents cross political jurisdictions. Agencies work together through the designated members of the Unified Command, often the senior persons from agencies and/or disciplines participating in the Unified Command, to establish a common set of objectives and strategies and a single Incident Action Plan. Unit: The organizational element with functional responsibility for a specific incident planning, logistics, or finance/administration activity. Unit Leader: The individual in charge of managing Units within an Incident Command System (ICS) functional Section. The Unit can be staffed by a number of support personnel providing a wide range of services. Some of the support positions are preestablished within ICS (e.g., Base/Camp Manager), but many others will be assigned as technical specialists. Volunteer: For purposes of the National Incident Management System, any individual accepted to perform services by the lead agency (which has authority to accept volunteer services) when the individual performs services without promise, expectation, or receipt of compensation for services performed. See 16 U.S.C. 742f(c) and 29 CFR 553.10.

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Glossary Your Notes:

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IS-701.A NIMS Multiagency Coordination Systems Glossary

February 2010